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  • Do you require a minimum on orders?
    The minimum for Client Pickups/Dropoffs year round is $350. Furniture and larger items are not allowed for client pickup/dropoff. For delivery and pickup orders, during our peak season (April, May, June, September, October) we require a $1,000 minimum on all orders. On all other months the rental minimum is $800. The minimum applies to rentals before the client pickup or delivery fees are added.
  • The rental period on your site has an "offsite" period of 3 days. Am I able to use items for more than one event?
    The 3 "offsite" means that we may allow a day before and a day after for transporting purposes only if it is absolutely needed. We do not allow our items to be used for more than one event. Doing so means doubling the wear and tear on our items. If you would like to use items twice (for example your rehearsal and wedding day at the same venue) then we can offer 50% off the items for the second event. The items may not be transported to a secondary location.
  • What is the rental period?
    The rental period is for 1 day, which is your event day. We reserve rentals for the Friday - Sunday period so that we don't double book items to multiple clients for the same weekend. This avoids any major stress of renting an item to a client on a Friday, the item getting damaged or lost, and then the Saturday or Sunday clients suffering. Rentals are technically rented out for 3 days on our site but clients only have them for use for one day. We reserve the right to drop-off and pick-up same day if that is what works for the venue, clients, other vendors, and ultimately our team. The "3 day rental" period doesn't entitle anyone to have the item at their event for all 3 days. It just ensures safety of the item for your event by keeping it as only yours all weekend.
  • Do you offer delivery and pickup?
    Yes we do! Delivery and pickup starts at $350 round trip for our local venues within 20 miles and can change depending on how far your venue is from our showroom. We waive the packing fee when you include our pickup and delivery service.
  • Can we pick-up and drop-off items ourselves?
    You are welcome to pick up any items that can be packed in bins or boxes with a $35 packing fee. Bigger items require delivery and pickup. This preserves our items for longer as we know how to pack, transport and carry them properly. Keep in mind that if anything should break during your transport of our rentals, you will be charged a fee. We require a $350 minimum.
  • If I chose to pickup and dropoff my items myself, what are the hours for that?"
    Pickups will be the day before your event between 10:00 A.M. and 2:00 P.M. and dropoff will always be the day after your event from 10:00 A.M. to 2:00 P.M., unless we discuss otherwise.
  • Am I able to come see the rentals in person?
    Yes! We would love to have you in to see everything in person. We are by appointment only. We have 2 different type of appointment options for you to come in depending on how much guidance you need in styling and design. You can book an appointment under the CONTACT US tab.
  • What is the Decor Setting Service?
    On your big day you should be focused on getting ready and enjoying time with your loved ones. We prefer you to walk into your already decorated space and have your jaw drop instead of be in the nitty gritty yourself sweating and decorating until the final hour. After doing hundreds of events, we can see things from a photo perspective. We know the direction runners should lay, that chairs should be pulled out enough to not make your tablecloths be folded in funny and expose table legs, and the general flow the décor should have. Having us place your items can help both with event flow and make your photos look perfect.
  • Do you combine services across Bar, Florals, Rentals, Coordination, and Calligraphy?
    Each service we offer is their own separate contract and set of fees. The benefit of having our team servicing you on multiple fronts is we will have a great knowledge of your big day and our team works as such a strong cohesive unit to give you, your friends, and your family the best and smoothest day ever!
  • What is your policy on damaged items?
    If an item gets damaged, we charge a fee of 5 times the rental cost of the item to replace it. If the item doesn't need to be replaced but needs a repair, we will charge you the amount of the repair. Additionally there will be a $60 fee to cover our team's time, the inconvenience, and the possibility that we had to offer the next client a discount if they weren't able to use the same item due to it being in repair. All damage fees are due no later than 2 weeks from your event date.
  • Do you ship items?
    Unfortunately we do not. Items have to be recieved back, cleaned, and prepped for the next client counting on the item to be ready for them. We can't trust that the mail system will get your items back to us in time to prepare them for the following weekend.
  • When should I reserve items?
    Reserve your items as early as possible! We have limited quantities and some unique pieces so availability is limited. Items are yours once you sign and put down the deposit.
  • Does Bride and Joy participate in Styled Shoots?
    We are honored to be a part of other vendor's visions! Please submit your quote to us with STYLED SHOOT written in the order name.
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